Google first announced multisearch in April 2022 (right before Search I/O 2022) and it was really the beginning of Lens entering the spotlight. With multisearch, you can use Google Lens to analyze a photo and then add to your search by typing in a query. Then Google will display more results based on the query and photo analysis.

For example, after multisearch was announced I took a photo of a cocktail via Lens and then entered “recipe” via multisearch. Then Google returned recipe results for me based on analyzing the photo.

That’s powerful, but there are challenges. The biggest problem in my opinion is that most people:

1. Don’t know about Lens at all (or don’t know much about it).
2. Have no idea how to use Lens.

Then at Search I/O 2022 in May, Google announced Multisearch near me, which will enable you to use Lens to snap a photo, enter “near me” via multisearch, and then Google will help you find local businesses that can provide that product. The example they provided was taking a photo of a dish you enjoyed and finding local businesses that offer that dish. This should be rolling out in the fall of 2022 (which was just announced at Search On 2022 last week).

But with Search ON 2022, there was more focus on Lens and multisearch, pun intended. First, multisearch will be expanded beyond just English to 70 languages in the coming months. Also, Google announced a shop option at the top of the  SERPs based on using Lens to analyze photos of products. That will provide more opportunities for people to use Lens, and then multisearch, to shop for products based on the photos they take. So, Google can jumpstart your shopping experience with this new addition.

Tracking Multisearch: It’s complex.
Multisearch is cool and exciting, but as SEOs and site owners, how do we know if people are finding our content via Lens and multisearch? That’s a question that Jamie Indigo asked on Twitter earlier in the week. It’s a great question and I dug in a bit to see how it was working and being tracked.

No dumb questions: how do multisearch queries appear in @googlesearchc ?

— Jamie Indigo 👾 @jammer_volts@mastodon.social (@Jammer_Volts) October 3, 2022

After Jamie’s tweet, I ended up running several tests to see how multisearch was being tracked in Google Search Console (GSC) and in Google Analytics (GA). Below, I’ll provide the results of my testing to see how multisearch is being tracked, or if it’s being tracked at all.

The Lens and Multisearch SERP: “Visual Matches” versus Google Images.
After using Lens and multisearch, you are presented with a SERP that resembles Google Images, but it’s not really Google Images. Instead, it’s labeled “Visual Matches” and I believe it’s a special treatment based on using Lens. It even says, “Results for this feature are still experimental.”

From that SERP, you can tap a listing which takes you to a Google Images-like SERP where you can view the photo and tap through to the website if you want. But again, it’s not Google Images (at least for now).

So, how is this tracked in Google Search Console (GSC)? You might think the impressions and clicks will show up in the Performance reporting for Image Search. That would make the most sense at this point (until Google provides specific reporting for Lens and multisearch – if they do that at some point).

Well, I wanted to test this out so I ran three tests across clients to see if the GSC reporting would show the activity. I used Lens and multisearch using specific queries while documenting the landing pages. Then I waited for data to arrive in GSC. I’ll cover the results below.

Google Search Console Tracking for Multisearch:
Well, this will be quick. I’m sorry to say that there is currently no tracking at this point in Search Console for multisearch. Again, you would think impressions and clicks would show up in the Performance reporting for Google Images, but nothing shows up based on my testing. I checked both Web Search and Image Search and the activity was not tracked. So the “Visual Matches” SERP isn’t being tracked like Google Images.

Google Analytics Tracking for Multisearch:
What about visits from multisearch? How do they show up in Google Analytics? Well, I see visits showing up as either Direct Traffic or via Google quicksearchbox (like Discover can shows up as sometimes). So, you basically can’t track multisearch specifically in GA either. Multisearch will be mixed into Direct Traffic or Google quicksearchbox (which again, is what some Discover traffic shows up as).

Multisearch showing up as “GoogleQuickSearchBox” in log files:

Multisearch showing up as Direct Traffic in GA:

How multisearch tracking could look in GSC: A mockup.
I pinged Daniel Waisberg from Google who leads the GSC product team about the tracking issue, along with a mockup of what the reporting could look like. There are several options, but I think the most logical would be a filter for multisearch in the Performance reporting (sitting alongside Web, Image, Video, and News).

Here is the mockup I sent Daniel:

Summary: Multisearch is powerful, but site owners need reporting to understand usage!
Again, I think multisearch is super-powerful. The ability to search via Lens and then add a query to the analysis to find more information can help on multiple levels (including local, shopping, and more). But site owners need to know how their audience is using multisearch to find their content. And that means tracking in GSC.

We are very early on with multisearch, so I’m hopeful we will see some type of tracking show up in Search Console. But I’m also aware that there needs to be significant usage before that happens. I can’t see Google releasing reporting in GSC that shows little activity for a majority of sites.

Time will tell when multisearch reporting shows up. Until then, you should definitely check out and test Lens and multisearch. And after using it, spread the word. It’s a powerful way to “Search outside the box”, as Google would say.

GG

Google’s Web Stories, previously called AMP Stories, can provide an immersive AMP experience across both desktop and mobile. Google has been pushing them hard recently and stories can rank in Search, Google Images, and in Google Discover. On that front, Google recently rolled out a Web Story carousel in Discover, which can definitely attract a lot of eyeballs in the Discover feed. And those eyeballs can translate into a lot of traffic for publishers.

I’ve covered Web Stories heavily over the past year or so and I’ve written a blog post covering a number of tips for building your own stories. I have also developed several of my own Web Stories covering Google’s Disqus indexing bug and the upcoming Page Experience Signal.

Building those stories by hand was a great way to learn the ins and outs of developing a story, understanding the functionality available to creators, the limitations of stories, and how to best go through the life cycle of developing a story. As I explained in my post covering various tips, it’s definitely a process. Planning, creativity, and some technical know-how go a long way in developing an engaging and powerful Web Story.

From a feedback perspective, analytics can help creators understand how well their story is being received, if users are engaged, and how far they are progressing through a story. Unfortunately, that has been challenging to understand and accomplish for many publishers starting off with Web Stories. And that situation has led me to research a better way to track stories via Google Analytics. That’s what I’ll be covering in this post. By the end, you’ll be tracking Web Stories in a more powerful and granular way. I think you’ll dig it.

Analytics for Web Stories – Confusing For Many Creators
From the start, it seemed like analytics took a back seat for stories. There wasn’t great documentation about how to add analytics tracking and the WordPress plugin originally didn’t even have the option for including tracking codes. That changed recently, which was great to see, but questions still remained about how to best track Web Stories. For example, can you use Google Tag Manager, can you add advanced tracking to understand more about how users are engaging with your story, can you track specific elements in your story, etc.?

After looking at basic metrics for my stories in Google Analytics (yawn), I went on a mission to enhance my story tracking setup. Unfortunately, there’s still not a one-stop resource from Google for tracking Web Stories (hint-hint Paul Bakaus), but I was able to dig into various documents and articles and figure out a pretty cool solution that’s easy to set up. I’ll provide that setup below so you can start tracking your own stories in a more powerful and granular way.

Tracking User Progress Through A Web Story: A Simple Goal
If you just add a basic tracking code to your story, you will at least know how many people are viewing the story and gain basic metrics for the page (just like any other page in Google Analytics). But that doesn’t really do Web Stories justice…

Web Stories are a unique combination of pages within a story. In other words, Web Stories string together multiple pages, which make up the larger story. Users can click back and forth to view each page within the story. You can also automatically advance the user to the next page after a specific amount of time. And once a user completes a story, they are presented with a “bookend”, which is a final page that contains information selected by the creator.

With a basic tracking setup, Web Stories are like a black hole. People enter, and you have no idea what’s going on within the story. For example, how many pages have they viewed, how far are users progressing through the story, did they reach the bookend, how long did it take to get to the end, etc.?

Wouldn’t it be awesome to be able to track that information??

The good news is that you can, and it’s pretty easy to set up. Below, I’ll cover how to add the necessary tracking to your Web Stories so you can gain more information about how users are engaging with your stories. And beyond just setting up this level of tracking, I wanted to provide more information about how events and triggers work in stories so you can start testing your own advanced tracking setup. Let’s jump in.

Web Story Tracking: A Top-level View of What We Are Trying To Accomplish
Before I cover the tracking framework you can utilize today in order to better track your Web Stories, let’s cover the basic bullet points of what we are trying to achieve. Here is what we want to achieve:

• Track user progress through each Web Story you have published. i.e. Track each page within the story to understand how far users are progressing.
• Document the Web Story title and organize each page within the story so they can be tracked properly.
• Track when users reach the final page in your Web Story so you can identify how many users actually reach the end.
• Track when users enter your bookend, which is a special page at the end of your Web Story that contains social sharing and related links. It’s just another way to understand when users have reached the final part of your story.

For example, wouldn’t it be incredible to see the following? That’s a sample Web Story and data for each page within the story. Yep, this is what we want… let’s go get it:

The Inner Workings: Events, Triggers, and Variables
Every Web Story issues events as a user progresses through a story. For example, when a user progresses from one page to another within a story, the “story-page-visible” trigger fires every time a new page is loaded. You can capture an event like that and report it in Google Analytics using event tracking.

When sending those events to Google Analytics from within your story, you can provide the typical event parameters like event_action, event_category, and event_label so you can track your Web Story data in your GA reporting.

List of Web Story Triggers and Variables:
There are several triggers you can capture and a list of them can found on github for AMP Project/AMP HTML. In addition, you can view the variables available to you via AMP by checking out the AMP HTML Variable Substitutions page. Between the two documents, you can learn how to combine triggers and variables to set up advanced tracking.

A Template From The AMP Project!
During my research, I was excited to see that the AMP blog published a post about tracking Web Stories and it contained a skeleton structure for advanced tracking! For example, the post listed a code snippet for firing an event every time a user progresses from one page to another within a web story (to track user progress). We could use this snippet, and expand on it, to customize our tracking.

Here is an image from the AMP project’s blog post about tracking user progress. Again, this is exactly what we are looking to do.

By using the right triggers and variables and then firing events from our Web Story, we can get a much stronger picture of user engagement. Below, I’ll provide the triggers and events we’ll use and then I’ll provide the final code later in the post.

Note, there are three triggers we’ll be capturing in our Web Story and we’ll fire an event when those triggers are captured.

• Trigger: story-page-visible. When each new page in the story loads, story-page-visible fires. When that fires, you will send an event to Google Analytics with the following variables.
• event_name: You can name this whatever you want. Event tracking in Google Analytics focuses on the following three fields.
• event_action: Name this something descriptive. For this example, we’ll use “story-progress” which is what the original blog post used covering this approach.
• event_category: For this field, I’m going to use a variable for Web Stories, which is the title of Web Story. The variable is ${title}, which is what’s present in your title tag. I linked to the variables available to you earlier in this post.
• event_label: For the final field, we’ll use both the page index value (page number) and ID for the page within the Web Story (which is the descriptive name for the page you provide in your story). This will enable us to see how many times a specific page within the Web Story is loaded by users. The variables are ${storyPageIndex} and ${storyPageID} and you can combine the two in your code. I added “Page: ${storyPageIndex} ID: ${storyPageID}” to combine both in your event reporting. It makes it easier to see the page number and then the ID associated with that page. BTW, thank you to Bernie Torras who pinged me on Twitter about storyPageIndex, which is a great way to capture the page number within your story.

Next, we want to know when users visit the final page of each Web Story. That can help us understand how many people are actually reaching the end. To accomplish that, we can add another trigger:

• Trigger: story-last-page-visible. Note, this is not the bookend. Instead, this is the last page in your story before the bookend is displayed. Story-last-page-visible fires when a user reaches that final page in your story before the bookend.
• event_name: You can name this whatever you want. Just like earlier, the reporting in Google Analytics focuses on the following fields.
• event_action: Name this something descriptive. For this example, we’ll use “story-complete” since the original blog post covering this tracking framework used that action name.
• event_category: Make sure to use the same event_category for this trigger as you did earlier to keep the various triggers organized by Web Story. The variable is ${title}. Then you can drill into a specific story in Google Analytics and view the actions and labels associated with that one story.  

And finally, let’s add one more trigger to understand when users reach the bookend in your Web Story, which is a special page at the end that contains social sharing and related links. It’s just another way to understand that users made it to the very end of your Web Story. You’ll need to add one more section of code to your tracking script:

• Trigger: story-bookend-enter
• event_name: You can name this whatever you want. As I mentioned earlier, the reporting in Google Analytics focuses on the following fields.
• event_action: You can also name this whatever you want. For this example, let’s use story-bookend-enter.
• event_category: Like earlier, I’m going to use a variable for Web Stories, which is the title of Web Story. The variable is ${title}. Remember to keep the category consistent with each trigger so you can view all events within a single web story in your reporting.

By adding this setup, the event tracking reporting in Google Analytics will enable you to drill into specific stories, see the number of “pageviews” for each page within a story, know how many users are reaching the final page in a story, and then how many are viewing the story bookend. It’s a much stronger setup than just seeing a single pageview for your Web Story (AKA, the black hole of Web Stories).

Here is the final code based on what I mapped out above. Make sure you replace the placeholder GA account ID with your own:

<amp-analytics type="gtag" data-credentials="include">
  <script type="application/json">
	{
	  "vars": {
		"gtag_id": "UA-XXXXXX-X",
		"config": {
		  "UA-XXXXXX-X": {
			"groups": "default"
		  }
		}
	  },
	  "triggers": {
		"storyProgress": {
		  "on": "story-page-visible",
		  "vars": {
			"event_name": "custom",
			"event_action": "story_progress",
			"event_category": "${title}",
			"event_label": "Page: ${storyPageIndex} ID: ${storyPageId}",
			"send_to": ["UA-XXXXXX-X"]
		  }
		},
		"storyEnd": {
		  "on": "story-last-page-visible",
		  "vars": {
			"event_name": "custom",
			"event_action": "story_complete",
			"event_category": "${title}",
			"event_label": "${totalEngagedTime}",
			"send_to": ["UA-XXXXXX-X"]
		  }
		},
		"storyBookendStart": {
		  "on": "story-bookend-enter",
		  "vars": {
			"event_name": "custom",
			"event_action": "story_bookend_enter",
			"event_category": "${title}",
			"send_to": ["UA-XXXXXX-X"]
		  }
		}
	  }
	}
  </script>
</amp-analytics>

How To Add Your GA Tracking Script To A Web Story:
Once you have your tracking script ready, you need to add that to your Web Story code. I’ve been hand-coding my stories so it’s easy to have control over where the amp analytics tag is placed. In my stories, I place the amp analytics tag after the final page in my story, but before the bookend tag and the closing <amp-story> tag. If you place the amp analytics tag outside of your <amp-story> tag, the Web Story will not be valid. You can see the placement of my amp analytics tag in the screenshot below.

Make sure your amp-analytics tag is placed before the closing amp-story tag.

A Note About The Web Stories WordPress Plugin:
Again, I have been hand-coding my stories and haven’t dug too much into the WordPress plugin. I’ve heard good things about it, but I really wanted to learn the ins and outs of building a story, so I stuck with hand-coding my stories.

The WordPress plugin finally added the ability to easily include your Google Analytics tracking ID, but it doesn’t look like you can add advanced-level tracking easily (like what I’m mapping out in this post). I’ll reach out to the Web Story team to see if they will add the ability to accomplish this in the future, but for now I think you’ll be limited to the basic tracking I mentioned earlier.

{Update: WordPress Plugin Automatically Firing Events}
I have very good news for you if you are using the Web Stories WordPress plugin. Brodie Clark pinged me today after going through my post. He is using the Web Stories plugin, checked the Events reporting in Google Analytics, and noticed the plugin is automatically firing those events! That’s amazing news for any plugin users!

Again, I’ve been hand-coding my stories so I haven’t played around too much with the plugin. But that’s outstanding news, since plugin users can view user progress and a host of other events being fired within their stories.

Once you add your GA tracking ID, it seems the plugin is automatically capturing the data and firing events:

Here are the triggers being captured based on what Brodie sent me:

And here is what it looks like once you click into story_progress. The plugin is using storyPageIndex versus storyPageID so you can see the page number in the reporting. I’m thinking about combining the two actually.

How To Test Your Tracking Via Google Analytics Real-time Reporting
The easiest way to test your new tracking setup is to upload your story to your site and view real-time reporting in Google Analytics. There’s a tab for Events, where you can see all of the events being triggered. Just visit your story and look for the various events, actions, and labels.

Viewing Web Story Tracking In Google Analytics:
Once your story is live that contains your new tracking setup, and users are going through your story, you can check the Events reporting within the Behavior tab in Google Analytics to view all of the events that have been captured. This is where the naming convention we used comes in handy. When you click “Top Events”, you will see the event categories listed. We used the story title as the category, so you will see a list of all stories where events were captured.

When you click into a story, you will see each action that was captured (each trigger that was captured as an event).

And by clicking an action, you can see the labels associated with that action. For example, story_progress enables you to see the list of pages that users viewed within your story and how many events were triggered for each page (helping you understand how far users are progressing through each story).

And there you have it! You can now track your Web Stories in a more powerful and granular way. It’s not perfect, but much stronger than the “black hole” approach of just basic page-level metrics. And remember, you can totally expand on this setup by adding more triggers and using the variables available to you.

Summary – Creep out of the black hole of Web Story tracking.
I hope you are excited to add stronger tracking to your Web Stories. As I documented in this post, you can creep out of the black hole of story tracking and analyze user progress through your story. By doing so, you can better understand user engagement and then refine your stories to increase engagement and user happiness.

So don’t settle for black hole reporting. With a basic level of understanding of event tracking, triggers, and variables, you can set up some very interesting tracking scenarios. Good luck.

GG

When thinking about content quality, it’s incredibly important to meet or exceed user expectations based on query. If your content cannot do that, then users can end up extremely frustrated as they search Google, click through your listing in the search results, scan your page, and not find what they were looking for. And that can lead to all sorts of problems SEO-wise.

When you don’t meet or exceed user expectations, one possible result is a user jumping back to the search results to find another solution (low dwell time). That’s clearly not what you want, but beyond the jump back to the SERPs, there are also times users stay on the site and keep digging believing they can ultimately find what they were looking for. That’s a classic engagement trap where users can end up running around a site visiting page after page without finding what they were looking for.

From a broad core algorithm update standpoint, Google is not going to react well over time when sites frustrate users and cannot provide answers that meet or exceed user expectations. We’ve seen that time and time again when broad core ranking updates roll out. In addition, I’ve seen this for a very long time with major algorithm updates overall, including during medieval Panda days.

As I’ve said many times before while writing about major algorithm updates, “Hell hath no fury like a user scorned”. In other words, don’t frustrate your users or bad things can happen during major Google algorithm updates.

This sounds logical, but how you can show a site owner user frustration like I explained above? For example, real data showing that users are frustrated versus just providing your opinion. Well, I surfaced a great example recently and I’m going to share more about that below. It’s something you can do for your own site and you can accomplish this using a tool that’s freely available and right under your nose – Google Analytics.

Backing Up SEO Intuition With Data – Visualizing User Frustration
I’m helping a site now that has been negatively impacted by two broad core updates in a row. I started helping them in April after they reached out to me about being hit by the January 2020 Core Update. Then as I was auditing the site, and they were making changes, the site was hit a second time during the May 2020 Core Update.

Remember, recent changes will typically not be taken into account with broad core updates and the site was just in the beginning stages of implementing changes. You can read my latest post about the May 2020 Core Update to learn more about that point (and other important points that site owners should know about Google’s broad core updates).  

During the audit, I surfaced a number of key problems and the site owner has been moving as quickly as possible to implement those changes. One of the issues I surfaced involved user frustration and not meeting expectations based on query.

The site had a number of pages that were ranking well for queries where users had a very specific intent (and I would go as far as saying it was an extremely strong intent). Unfortunately, the pages could not help users achieve that goal. They tangentially covered the topic, but couldn’t provide exactly what users were looking for.

And beyond that, the pages contained information and links that might lead some users to believe they could still find a solution deeper on the site. This could lead to the engagement trap situation I mentioned earlier where users end up digging and digging with no possible way to find gold.

To show the impact during a broad core update, here are two pages like this on the site and their respective drops during the January 2020 core update:

As I was auditing the site, I began to experience user frustration like I mentioned earlier… I was running in circles when I put myself in the shoes of a typical user. It was extremely frustrating… and although I could see many clicks leading to these pages, GSC alone couldn’t provide the full story. So I switched to Google Analytics and a feature that I believe is completely underutilized – Behavior Flow.

Behavior flow enables you to visualize the journey users take through your site based on a dimension you select as a starting point. For example, you can view the path through your site based on traffic source, medium, campaign, landing page, and more. I bolded landing page since that’s exactly what I’m going to show you below for the page type I covered earlier.

Here is what Behavior Flow reporting looks like in GA:

A quick note about sampling:
It’s important to know that Flow Visualization reports in Google Analytics are sampled. Behavior Flow is based on 100K sessions based on the selected timeframe. To get around sampling, you can always shorten the time range to get the number of sessions under the sampling threshold. Just keep this in mind while reviewing the reporting.

When “Engagement” Could Mean Frustration: How To Use Behavior Flow To Visualize Frustrated Users
During the engagement, I ran a traffic drop report (previously called Panda report) to surface the largest drops by landing page after the January and May core updates. Again, the site had a number of key problems across various page types that were problematic. One was the page type I explained earlier, which not only couldn’t meet or exceed user expectations, but it also had the potential to lead users to more pages thinking they could find a solution.

I checked Google Analytics for landing page metrics and noticed one of the problematic urls had a 65% standard bounce rate. That means 35% of users visited another page on the site (which accounts for nearly 20K users during the timeframe). I wanted to see where those users were visiting after the landing page. In other words, were they happy with their visit or were they banging their head against their monitor while endlessly roaming around the site in search for a solution?

So I jumped to Behavior Flow in Google Analytics and set my starting point as that landing page. And once I did, I immediately noticed a problem. And that’s pretty much what I thought I would see!

For this page, 65% dropped off after visiting the landing page during the timeframe I selected (pre-core update). That’s not surprising, but the 35% remaining on the site displayed a path of frustration that was hard to ignore.

The next step for almost all of the users, which is labeled the “first interaction” after the landing page, was to pages that seemed like they could provide a solution, but really couldn’t. So, the landing page couldn’t meet user expectations and then 35% of the users landing on that page ended up visiting another page that couldn’t meet expectations either. Not good, but we’re just getting started.

And then the second interaction was eye-opening. 68% of the users that clicked to a second page went back to the original page they visited from the search results! Yep, I was beginning to see user frustration in the visuals. They visited the landing page from the SERPs, couldn’t find what they were looking for, visited another page thinking they could find a solution, but couldn’t. So they went right back to the original landing page still looking for a solution!

But the fun doesn’t stop there. The third interaction reveals users visiting even more pages from that original landing page believing they could find a solution. 20% of the users visiting the original landing page were now three interactions into their visit, with no hope of finding a solution.

But we’re not done yet. I keep using the word “trap” in this post and the fourth interaction underscores why. To quickly recap, we have users landing on a page (mostly from the SERPs), visiting another page to find a solution, then jumping back to the original landing page, and then desperately visiting more pages to find a solution.

What do you think happened next??

Yep, they went back to the original landing page again! 14% of users were now four interactions into the site (but back at the original landing page). Ugh.

And if they haven’t had enough, some users were still jumping to other pages from the original landing page to find a solution. Oh, those poor people… :)

As you can imagine, this led to a horribly frustrating experience for those users. And over time, hundreds of thousands of users were going through this process. I’m not saying this is the sole reason the site got pummeled by two core updates (remember, there are “millions of baby algorithms” at play with core updates), but it sure doesn’t help matters.

Using behavior flow in Google Analytics enabled me to visualize the frustration that users were experiencing while entering specific landing pages (and most visitors were from Google organic). And that visualization can go a long way when explaining to site owners how certain things need to change on a site. I know this example did.

I’ll end this post with some final tips and recommendations based on going through the process of visualizing user frustration using Behavior Flow in Google Analytics. Again, the great thing is you can go through this process today, and it’s free.

Using Behavior Flow To Visualize Frustration: Tips and Recommendations

• Identify high volume pages and dig into the data. Make sure you understand what’s going on user engagement-wise. Don’t assume all visits end with happy users.
• You can also run a traffic drop report to identify the biggest drops to landing pages across the site based on a core update, and then dig into those pages.
• Don’t just check a metric like standard bounce rate and make decisions. Dig deeper with other user engagement metrics and with additional functionality like Behavior Flow in Google Analytics.
• Use specific landing pages as the starting point in Behavior Flow and visualize the journey through your site. This is how you can identify engagement traps like I covered in this post.
• If you identify engagement traps, take action before Google takes action. Always try to meet or exceed user expectations based on query. Don’t wait until you drop based on a broad core update to fix user engagement problems, content quality, and more. Identify key problems with those pages and fix them as quickly as you can.
• Track Behavior Flow over time for the pages you identify as engagement traps. You should see improvements in the data and through the visualizations in the reporting after you fix those problems.

Summary – “Hell hath no fury like a user scorned”
This case study demonstrated how you can back up SEO intuition by using Behavior Flow in Google Analytics. By using this underutilized feature in GA, you can view the journey users take through your site. And you can use a number of dimensions as the starting point, including landing page.

Behavior Flow can absolutely help you identify problematic situations and then effectively communicate that story to site owners (backed by data). And that can help drive change. Like I said earlier, the amazing part is that it’s freely available in Google Analytics. You can literally start checking this now. So fire up Google Analytics, find those engagement traps, and fix them soon. Take action before Google takes action.

GG

During a recent crawl analysis and audit of a large-scale site that was negatively impacted by Google’s core updates, I surfaced an interesting SEO problem. I found many thinner and low-quality pages that were being canonicalized to other stronger pages, but the pages didn’t contain equivalent content. As soon as I saw that, I had a feeling what I would see next… since it’s something I have witnessed a number of times before.

Many of the lower-quality pages that were being canonicalized were actually being indexed. Google was simply ignoring rel canonical since the pages didn’t contain equivalent content. That can absolutely happen and I documented that in a case study a few years ago. And when that happens on a large-scale site, thousands of lower-quality pages can get indexed (without the site owner even knowing that’s happening).

For example, imagine a problematic page type that might account for 50K, 100K, or more pages indexed. And when Google takes every page indexed into account when evaluating quality, you can have a big problem on your hands.

In the screenshot below, you can see that Google was ignoring the user-declared canonical and selecting the inspected url instead. Not good:

In addition to just getting indexed, those lower-quality pages might even be ranking in the search results for queries and users could be visiting those pages by mistake. Imagine they are thin, lower-quality pages that can’t meet or exceed user expectations. Or maybe they are ranking instead of the pages you intend to rank for those queries. In a case like that, the problematic pages are the ones winning in the SERPs for some reason, which is leading to a poor user experience. That’s a double whammy SEO-wise.

Quickly Estimating The Severity Of The Problem
After uncovering the problem I mentioned above, I wanted to quickly gauge how bad of a situation my client was facing. To do that, I wanted to estimate the number of problematic pages indexed, including how many were ranking and driving traffic from Google. This would help build a case for handling the issue sooner than later.

Unfortunately, the problematic pages weren’t all in one directory so I needed to get creative in order to drill into that data (via filtering, regex, etc.) This can be the case when the urls contain certain parameters or patterns of characters like numerical sequences or some other identifying pattern.

In this post, I’ll cover a process I used for roughly discovering how big of an indexing problem a site had with problematic page types (even when it’s hard to isolate the page type by directory). The process will also reveal how many pages are currently ranking and driving traffic from Google organic. By the end, you’ll have enough data to tell an interesting SEO story, which can help make your case for prioritizing the problem.

A Note About Rel Canonical – IT’S A HINT, NOT A DIRECTIVE
For any site owner that’s mass-canonicalizing lower-quality pages to non-equivalent pages, then this section of my post is extremely important. For example, if you think you have a similar situation to what I mentioned earlier and you’re saying, “we’re fine since we’re handling the lower-quality pages via rel canonical…”, then I’ve got some potentially bad news for you.

As mentioned earlier, rel canonical is just a hint, and not a directive. Google can, and will, ignore rel canonical if the pages don’t contain equivalent content (or extremely similar content). Again, I wrote a case study about that exact situation where Google was simply ignoring rel canonical and indexing many of those pages. Google’s John Mueller has explained this many times as well during webmaster hangout videos and on Twitter.

And if Google is ignoring rel canonical on a large-scale site, then you can absolutely run into a situation where many lower-quality or thin pages are getting indexed. And remember, Google takes all pages indexed into account when evaluating quality on a site. Therefore, don’t just blindly rely on rel canonical. It might not work out well for you.

Walking through an example (based on a real-world situation I just dealt with):
To quickly summarize the situation I surfaced recently, there are tens of thousands of pages being canonicalized to other pages on the site that aren’t equivalent content-wise. Many were being indexed since Google was ignoring rel canonical. Unfortunately, the pages weren’t located in a specific directory, so it was hard to isolate them without getting creative. The urls did contain a pattern, which I’ll cover soon.

My goal was to estimate how many pages were indexed and how many were ranking and driving traffic from Google organic. Remember, just finding pages ranking and driving traffic isn’t enough, since there could be many pages indexed that aren’t ranking in the SERPs. Those are still problematic from an SEO standpoint.

The data would help build a case for prioritizing the situation (so my client could fix the problem sooner than later). It’s a large-scale with many moving parts, so it’s not like you can just take action without making a strong case. Volatility-wise, the site was impacted by a recent core update and there could be thousands (or more) lower-quality or thin pages indexed that shouldn’t be.

With that out of the way, let’s dig in.

Gauging The Situation & The Limits Of GSC
To gauge the situation, it’s important to understand how big of a problem there is currently and then form a plan of attack for properly tackling the issue. In order to do this, we’ll need to rely on several tools and methods. If you have a smaller site, you can get away with just using Google Search Console (GSC) and Google Analytics (GA). But for larger-scale sites, you might need to get creative in order to surface the data. I’ll explain more about why in the following sections.

Index Coverage in GSC – The Diet Coke of indexing data.
The index coverage reporting in GSC is awesome and enables you to view a number of important reports directly from Google. You can view errors, warnings, pages indexed, and then a list of reports covering pages that are being excluded from indexing. You can often find glaring issues in those reports based on Google crawling your site.

Based on what we’re trying to surface, you might think you can go directly to the Valid (and Indexed) report, export all pages indexed, then filter by problematic page type, and that would do the trick. Well, if you have a site with less than 1,000 pages indexed, you’re in luck. You can do just that. But if you have more than 1,000 pages, then you’re out of luck.

GSC’s Index Coverage reporting only provides 1,000 urls per report and there’s no API (yet) for bulk exporting data. Needless to say, this is extremely limiting for large-scale sites. To quote Dr. Evil, it’s like the Diet Coke of indexing data. Just one calorie… not thorough enough.

Search Console API & Analytics Edge
Even though exporting urls from the Valid (and Indexed) category of index coverage isn’t sufficient for larger-scale sites, you can still tap into the Search Console API to bulk export Search Analytics data. That will enable you to export all landing pages from organic search over the past 16 months that have impressions or clicks (basically pages that were ranking and driving traffic from Google). That’s a good start since if a page is ranking in Google, it must be indexed. We still want data about pages indexed that aren’t ranking, but again, it’s a start.  

My favorite tool for bulk exporting data from GSC is Analytics Edge. I’ve written about Analytics Edge multiple times and you should definitely check out those posts to get familiar with the Excel plugin. It’s powerful, quick, reasonably priced, and works like a charm.

For our situation, it would be great to find out how many of those problematic pages are gaining impressions and clicks in Google organic. Since the pages are hard to isolate by directory or site section, we can export all landing pages from GSC and then use Excel to slice and dice the data via filtering. You can also use the Analytics Edge Core Add-in to use regex while you’re in the process of exporting data (all in one shot). More about that soon.

A Note About Regex For Slicing And Dicing The Data
Since the pages aren’t in one directory, using regular expressions (regex) is killer here. Then you can filter using regular expressions that target certain url patterns (like isolating parameters or a sequence of characters). To do this, you can use the Analytics Edge Core Plugin in conjunction with the Search Console connector so you can export the list of urls AND filter by a regular expression all in one macro.

I won’t cover how to do that in this post, since that can be its own post… but I wanted to make sure you understood using regex was possible.

You can also use Data Studio and filter based on regular expressions (if you are exporting GSC data via Data Studio). The core point is that you want to export all pages from GSC that match the problematic page type. That will give you an understanding of any lower-quality pages ranking and driving traffic (that match the page type we are targeting).

Now let’s get more data about landing pages driving traffic from Google organic via Google Analytics.

Google Analytics with Native Regex
In order to find all problematic page types that are driving traffic from Google organic, fire up GA and head to Acquisition, All Traffic, and then Source/Medium. This will list all traffic sources driving traffic to the site in the timeframe you selected. Choose a timeframe that makes sense based on your specific situation. For this example, we’ll select the past six months.

Then click Google/Organic to view all traffic from Google organic search during the timeframe. Now we need to dimension the report by landing page to view all pages receiving traffic from Google organic. Under Primary Dimension, click Other, then Commonly Used, and then select Landing Page. Boom, you will see all landing pages from Google organic.

But remember, we’re trying to isolate problematic page types. This is where the power of regular expressions comes in handy (as mentioned earlier). Unlike GSC, Google Analytics natively supports regex in the advanced search box, so dust off those regex skills and go to town.

Let’s say all of the problematic page types have two sets of five-digit numbers in the url. They aren’t in a specific directory, but both five-digit sequences do show up in all of the urls for the problematic page type separated by a slash. By entering a regular expression that captures that formula, you can filter your report to return just those pages.

For this example, you could use a regex like:
\d{5}.\d{5}

That will capture any url that contains five digits, any character after that (like a slash), and then five more digits. Now all I need to do is export the urls from GA (or just document the number of urls that were returned). Remember, we’re just trying to estimate how many of those pages are indexed, ranking and/or driving traffic from Google. The benefit of exporting is that you can send them through to your dev team so they can further investigate the urls that are getting indexed by mistake.

Note, you can also use Analytics Edge to bulk export all of your landing pages from Google Analytics (if it’s a large-scale site with tens of thousands (or more) pages in the report. And again, you can combine the Analytics Edge Core Plugin with the GA connector to filter by regex while you are exporting (all in one shot).

Third-party tools like SEMrush
OK, now our case is taking shape. We have the number of pages ranking and driving traffic from Google organic via GSC and GA. Now let’s layer on even more data.

Third-party search visibility tools provide many of the queries and landing pages for each domain that are ranking in Google organic. It’s another great data source for finding pages indexed (since if the pages are ranking, they must be indexed).

You can also surface problematic pages that are ranking well, which can bolster your case. Imagine a thin and/or lower-quality page ranking at the top of the search results for a query, when another page on your site should be there instead. Examples like this can drive change quickly internally. And you can also see rankings over time to isolate when those pages started ranking, which can be helpful when conveying the situation to your dev team, marketing team, CMO, etc.

For example, here’s a query where several pages from the same site are competing in the SERPs. You would definitely want to know this, especially if some of those urls were lower-quality and shouldn’t be indexed. You can also view the change in position during specific times.

For this example, we’ll use one of my favorite SEO tools, SEMrush. Once you fire up SEMrush, just type in the domain name and head to the Organic Research section. Once there, click the Pages report and you’ll see all of the pages that are ranking in Google from that domain (that SEMrush has picked up).

Note, you can only export a limited set of pages based on your account level unless you purchase a custom report. For example, I can export up to 30K urls per report. That may be sufficient for some sites, while other larger-scale sites might need more data. Regardless, you’ll be gaining additional data to play with including the number of pages ranking in Google for documentation purposes (which is really what we want at this stage).

You can also filter urls directly in SEMrush to cut down the number of pages to export, but you can’t use regex in the tool itself. Once you export the landing pages, you can slice and dice in Excel or other tools to isolate the problematic page type.

Query Recipes – Hunting down rough indexing levels via advanced search operators
OK, now we know the number of pages indexed by understanding how many pages are ranking or receiving traffic from Google. But that doesn’t tell us the number of pages indexed that aren’t ranking or driving traffic. Remember, Google takes every page indexed into account when evaluating quality, so it’s important to understand that number.

Advanced query operators can be powerful for roughly surfacing the number of pages indexed that match certain criteria. Depending on your situation, you can use a number of advanced search query operators together to gauge the number of pages indexed. For example, you can create a “query recipe” that surfaces specific types of pages that are indexed.

It’s important to understand that site commands are not perfectly accurate… so you are just trying to get a rough number of the pages indexed by page type. I’ve found advanced search queries like this very helpful when digging into an indexing problem.

So, you might combine a site command with an inurl command to surface pages with a certain parameter or character sequences that are indexed. Or maybe you combine that with an intitle command to include only pages with a certain word or phrase in the title. And you can even combine all of that with text in quotes if you know a page type contains a heading or text segment in the page content. You can definitely get creative here.

If you repeat this process to surface more urls that match a problematic page type, then you can get a rough number of pages indexed. You can’t export the data, but you can get a rough number to add to your total. Again, you are building a case. You don’t need every bit of data.

Here are some examples of what you can do with advanced query operators:

Site command + inurl:
site:domain.com inurl:12/2017
site:domain.com inurl:pid=

Site command + inurl + intitle
site:domain.com inurl:a5000 intitle:archive
site:domain.com inurl:tbio intitle:author

Site command + inurl + intitle + text in quotes
site:domain.com inurl:c700 intitle:archive “celebrity news”

Using advanced query operators enable you to gain a rough estimate of the number of pages. You can jot down the number of pages returned for each query as you run multiple searches. Note, you might need to run several advanced queries to hunt down problematic page types across a site. It can be a bit time-consuming, and you might get flagged by Google a few times (by being put in a “search timeout”), but they can be helpful:

Summary – Using The Data To Build Your Case
We started by surfacing a problematic page type that was supposed to be canonicalized to other pages, but was being indexed instead (since the pages didn’t contain equivalent content). Google just wasn’t taking the hint. So, we decided to hunt down that page type to estimate how many of those urls were indexed to make a case for prioritizing the problem.

Between GSC, GA, SEMrush, and advanced query operators, we can roughly understand the number of pages that are indexed, while also knowing if some are ranking well in Google and driving traffic. In the real-world case I just worked on, we found over 35K pages that were lower-quality and indexed. Now my client is addressing the situation.

By collecting the necessary data (even if some of it is rough), you can tell a compelling story about how a certain page type could be impacting a site quality-wise. Then it’s important to address that situation correctly over the long-term.

I’m sure there are several other ways and tools to help with understanding an indexing problem, but this process has worked well for me (especially when you want to quickly estimate the numbers). So, if you ever run into a similar situation, I hope you find this process helpful. Remember, rel canonical is just a hint… and Google can make its own decisions. And that can lead to some interesting situations SEO-wise. It’s important to keep that in mind.

GG

I was helping a company a few months ago that got hit hard by recent algorithm updates. When digging into the audit, there were a number of problems that were surfaced, including content quality problems, technical SEO problems, user experience issues, and more. From a content quality perspective, the site had an interesting situation.

Some of the content was clearly lower-quality and needed to be dealt with. But they also had a tricky issue to figure out. They target a younger audience and a lot of the content was long-form. And I mean really long-form… Some of the articles were over three thousand words in length. I asked my client if they did any type of user testing in the past to determine if their target audience enjoyed their long-form content or if they wanted shorter and tighter articles. It ends up they never ran user testing and didn’t really know their audience’s preference for content length. Like many site owners, they were pretty much guessing that this was the right approach.

The site owner said, “I wish there was a way to determine how far people were getting into the content…” That’s when I responded quickly with “you can do that!” Google Analytics is a powerful tool, but many just use the standard setup. But if you leverage Google Tag Manager, you can set up some pretty interesting things that can be extremely helpful for understanding user engagement.

That’s when I recommended using a three-pronged approach for helping identify user engagement, content consumption, etc. I told my client we could triangulate the data to help identify potential problems content-wise. And the best part is that it doesn’t take long to set up and we used one of the most ubiquitous tools on the market – Google Analytics (with the help of Google Tag Manager).

Note, there’s nothing better than running actual user testing. That’s where you can watch users interacting with your site, receive direct feedback about what they liked or didn’t like, and more. It’s extremely powerful for truly understanding user happiness. But that shouldn’t stop you from leveraging other ways to understand user engagement. What I’ll explain below can be set up today and can provide some useful data about how people are engaging with your content (or not engaging).

Triangulating The Data
The three analytics methods I recommend using to help identify problematic content include Scroll Depth Tracking, Adjusted Bounce Rate (ABR), and then Average Time On Page. I’ll go through each of them below so you can get a feel for how the three can work together to surface potential issues.

Note, there isn’t one metric (or even three) that can 100% tell you if some piece of content is problematic. It’s part art and part science. There are times you can easily surface thin or low-quality content (like thousands of pages across a site that were mistakenly published containing one or two lines of text). But then you have other times where full articles need to be boosted since they are out of date or just not relevant anymore.

Therefore, don’t fully rely on one method to do this… Also, it’s not about word count, it’s about value to the user. Google’s John Mueller has explained this several times over the past few years. Here’s a post from Barry Schwartz covering John’s comments where he explains that it’s about value versus word count. Here’s the tweet that Barry is referring to:

I agree with you & Mihai :). Word count is not indicative of quality. Some pages have a lot of words that say nothing. Some pages have very few words that are very important & relevant to queries. You know your content best (hopefully) and can decide whether it needs the details.

— John (@JohnMu) July 24, 2018

And once you identify potential issues content-wise and dig in, you can figure out the best path forward. That might be to enhance or boost that content, you might decide it should be noindexed, or you might even remove the content (404).

Scroll Depth Tracking
In October of 2017, Google Tag Manager rolled out native scroll depth tracking. And the analytics world rejoiced.

Using scroll depth tracking, you could track how far down each page users were going. And you have control over the triggers percentage-wise. For example, you could track if users make it 10, 25, 50, 75, and then 100 percent down the page. And then you could easily see those metrics in your Google Analytics reporting. Pretty awesome, right?

For my client, this alone was amazing to see. Again, they wanted to make sure their core audience was reading each long-form article. If they saw that a good percentage of users stopped 25% down the page, then that wouldn’t be optimal… And if that was the case, then my client could adjust their strategy and potentially break those articles up and craft shorter articles moving forward.

I won’t cover the step-by-step instructions for setting up scroll depth tracking since it’s been covered by many people already. Here’s a great post from Simo Ahava on how to set up scroll depth tracking via Google Tag Manager.  It doesn’t take long and you can start collecting data today.

Here is a screenshot of the tag in Google Tag Manager when I set this up. Just remember to set Non-interaction hit to true so scrolling events don’t impact bounce rate. We’ll use Adjusted Bounce Rate (ABR) to address that instead:

And here are two example of scroll depth tracking in action. The first is a post where many readers are engaged and a good percentage are making their way down the page. Note, the values are events and not sessions or users. That’s important to understand. Also, the screenshots below are from two different sites and each site owner has chosen different scroll depth thresholds.:

And on the flipside, here’s a piece of content where many aren’t making their way down the page. It’s a lower quality page that isn’t seeing much engagement at all. There’s clearly much less traffic as well.

Adjusted Bounce Rate (ABR)
Ah, an oldie but goodie. In 2014 I wrote an article about how to set up Adjusted Bounce Rate (ABR) via Google Tag Manager. You can check out that post to learn more about the setup, but ABR is a great way to get a stronger feel for actual bounce rate. My post explains the problems with standard bounce rate, which doesn’t take time on page into account. So standard bounce rate is skewed. ABR, on the other hand, does take time on page into account and you can set whatever threshold you like based on your own content.

For example, if you write longer-form content, then you might want to set the threshold to longer (maybe a minute or longer). But if you write shorter articles, then you might want to set the ABR threshold to shorter (like 30 seconds or less). Once the time threshold is met, Google Analytics will fire an event causing the session to NOT show up as a bounce (even if the person only visits one page).

It’s not uncommon to see Bounce Rate in Google Analytics drop off a cliff once you implement ABR. And that makes complete sense. If someone visits your article and stayed on the page for six minutes, then that shouldn’t really count as a bounce (even if they leave the page without visiting any other pages). The person was definitely engaged. Here’s what that drop looked like for a client that implemented adjusted bounce rate this summer:

Here is an example of two highly-engaged posts of mine about major algorithm updates. The adjusted bounce rate is just 12% for one and 13% for the other. Many people visiting these pages spend a lot of time reading them. So even if that’s the only page they read, it shouldn’t be counted as a bounce.

So, now we have two out of three metrics set up for helping gauge user happiness. Next, I’ll cover the third, which is Average Time On Page (a standard metric in Google Analytics). When combining all three, you can better understand if visitors are staying on a page for a certain amount of time, how far they are scrolling down the page, and then how long they are staying overall on that page.

Average Time On Page
I find there’s a lot of confusion about time metrics in Google Analytics. For example, why Average Time On Page might be one time, and then Average Session Length is shorter than that. How can that be? Well, Mike Sullivan from Analytics Edge wrote a post about this a while ago. I recommend reading that article to get a feel for how the metrics work. In a nutshell, Average Time On Page excludes bounces (one-page visits). That’s because Google Analytics needs a page hop to calculate how long somebody remained on a page. Remember, we are setting up scroll depth tracking to be a non-interaction hit, so it won’t impact bounce rate or time metrics

Therefore, Average Time On Page will tell you how long users are staying on a piece of content when they visit another page on the site. Sure, it excludes bounces (so it’s not perfect), but it’s still smart to understand time on page for users that click through to another page on the site.

As an example, here’s my post about the August 1, 2018 algorithm update. The Average Time On Page is 12:48 for the responsive page and 17:52 for the amp version. In web time, that’s an eternity.

And on the flip side, here’s a page from a different site that needs some help. It hasn’t been updated in a while and users are identifying that pretty darn quickly. Even for people that click through to another page, the Average Time On Page is just 0:55. That’s a major red flag for the site owner.

Some final tips:
Now that I’ve covered three methods for better understanding user happiness and engagement, I wanted to cover some final tips. Once you are collecting data, you can slice and dice the information in Google Analytics several ways.

• First, review all three metrics for each piece of content you are analyzing. If you find high adjusted bounce rate, low scroll depth, and low average time on page, then there’s clearly an issue. Dig in to find out what’s going on. Is the content old, is there a relevancy problem based on query, etc.?
• You might find content where scroll depth looks strong (people are scrolling all the way down the page), but adjusted bounce rate is high. That could mean people are quickly visiting the page, scrolling down to scan what’s there, and then leaving before your ABR time threshold is met. That could signal a big relevancy problem.
• You can use segments to isolate organic search traffic to see how users from Google organic are engaging with your content. Then you can compare that to other traffic sources if you want.
• You can also segment mobile users and view that data against desktop. There may be some interesting findings there from a mobile perspective.
• Heck, you could even create very specific segments to understand how each one is engaging with your content. For example, you could create a segment of female visitors ages 18-34 and compare that to male users. Segments in Google Analytics can be extremely powerful. I recommend reviewing that topic in detail (beyond just what I’m covering today with scroll depth tracking, ABR, etc.)

Summary – Using Analytics As A Proxy For User Engagement, User Happiness, and Content Quality
I always recommend conducting user studies to truly find out what your target audience thinks about your content. You can watch how they engage with your content while also receiving direct feedback about what they liked or didn’t like as they browse your site. But you can also use analytics as a proxy for engagement and user happiness (which can help you identify content quality problems or relevancy issues).

By combining the three methods listed above, you can better understand how users are engaging with your content. You’ll know if they are staying for a certain amount of time, how far they are scrolling down each page, and then you’ll see average time on page (excluding bounces). It’s not perfect, but it’s better than guessing.

And once you collect the data, you may very well choose to refine your content strategy. And the beautiful part is that you can start collecting data today. So go ahead and set up scroll depth tracking and adjusted bounce rate. Then combine that with average time on page so you can use the three-pronged approach I covered in this post. Leverage the power of Google Analytics and Google Tag Manager (GTM). You never know what you’re going to find.

GG