Google Multisearch – Exploring how “Searching outside the box” is being tracked in Google Search Console (GSC) and Google Analytics (GA)

October 5, 2022 By Glenn Gabe Leave a Comment

Google first announced multisearch in April 2022 (right before Search I/O 2022) and it was really the beginning of Lens entering the spotlight. With multisearch, you can use Google Lens to analyze a photo and then add to your search by typing in a query. Then Google will display more results based on the query and photo analysis.

For example, after multisearch was announced I took a photo of a cocktail via Lens and then entered “recipe” via multisearch. Then Google returned recipe results for me based on analyzing the photo.

That’s powerful, but there are challenges. The biggest problem in my opinion is that most people:

Don’t know about Lens at all (or don’t know much about it).
Have no idea how to use Lens.

Then at Search I/O 2022 in May, Google announced Multisearch near me, which will enable you to use Lens to snap a photo, enter “near me” via multisearch, and then Google will help you find local businesses that can provide that product. The example they provided was taking a photo of a dish you enjoyed and finding local businesses that offer that dish. This should be rolling out in the fall of 2022 (which was just announced at Search On 2022 last week).

But with Search ON 2022, there was more focus on Lens and multisearch, pun intended. First, multisearch will be expanded beyond just English to 70 languages in the coming months. Also, Google announced a shop option at the top of the SERPs based on using Lens to analyze photos of products. That will provide more opportunities for people to use Lens, and then multisearch, to shop for products based on the photos they take. So, Google can jumpstart your shopping experience with this new addition.

Tracking Multisearch: It’s complex.
Multisearch is cool and exciting, but as SEOs and site owners, how do we know if people are finding our content via Lens and multisearch? That’s a question that Jamie Indigo asked on Twitter earlier in the week. It’s a great question and I dug in a bit to see how it was working and being tracked.

No dumb questions: how do multisearch queries appear in @googlesearchc ?
— Jamie Indigo 👾 @jammer_volts@mastodon.social (@Jammer_Volts) October 3, 2022

After Jamie’s tweet, I ended up running several tests to see how multisearch was being tracked in Google Search Console (GSC) and in Google Analytics (GA). Below, I’ll provide the results of my testing to see how multisearch is being tracked, or if it’s being tracked at all.

The Lens and Multisearch SERP: “Visual Matches” versus Google Images.
After using Lens and multisearch, you are presented with a SERP that resembles Google Images, but it’s not really Google Images. Instead, it’s labeled “Visual Matches” and I believe it’s a special treatment based on using Lens. It even says, “Results for this feature are still experimental.”

From that SERP, you can tap a listing which takes you to a Google Images-like SERP where you can view the photo and tap through to the website if you want. But again, it’s not Google Images (at least for now).

So, how is this tracked in Google Search Console (GSC)? You might think the impressions and clicks will show up in the Performance reporting for Image Search. That would make the most sense at this point (until Google provides specific reporting for Lens and multisearch – if they do that at some point).

Well, I wanted to test this out so I ran three tests across clients to see if the GSC reporting would show the activity. I used Lens and multisearch using specific queries while documenting the landing pages. Then I waited for data to arrive in GSC. I’ll cover the results below.

Google Search Console Tracking for Multisearch:
Well, this will be quick. I’m sorry to say that there is currently no tracking at this point in Search Console for multisearch. Again, you would think impressions and clicks would show up in the Performance reporting for Google Images, but nothing shows up based on my testing. I checked both Web Search and Image Search and the activity was not tracked. So the “Visual Matches” SERP isn’t being tracked like Google Images.

Google search console tracking for multisearch (image search)

Google search console tracking for multisearch (web search)

Google Analytics Tracking for Multisearch:
What about visits from multisearch? How do they show up in Google Analytics? Well, I see visits showing up as either Direct Traffic or via Google quicksearchbox (like Discover can shows up as sometimes). So, you basically can’t track multisearch specifically in GA either. Multisearch will be mixed into Direct Traffic or Google quicksearchbox (which again, is what some Discover traffic shows up as).

Multisearch showing up as “GoogleQuickSearchBox” in log files:

Multisearch showing up as GoogleQuickSearchBox in log files

Multisearch showing up as Direct Traffic in GA:

Multisearch visits showing up as Direct Traffic in Google Analytics

How multisearch tracking could look in GSC: A mockup.
I pinged Daniel Waisberg from Google who leads the GSC product team about the tracking issue, along with a mockup of what the reporting could look like. There are several options, but I think the most logical would be a filter for multisearch in the Performance reporting (sitting alongside Web, Image, Video, and News).

Here is the mockup I sent Daniel:

Google Search Console mockup of multisearch reporting.

Summary: Multisearch is powerful, but site owners need reporting to understand usage!
Again, I think multisearch is super-powerful. The ability to search via Lens and then add a query to the analysis to find more information can help on multiple levels (including local, shopping, and more). But site owners need to know how their audience is using multisearch to find their content. And that means tracking in GSC.

We are very early on with multisearch, so I’m hopeful we will see some type of tracking show up in Search Console. But I’m also aware that there needs to be significant usage before that happens. I can’t see Google releasing reporting in GSC that shows little activity for a majority of sites.

Time will tell when multisearch reporting shows up. Until then, you should definitely check out and test Lens and multisearch. And after using it, spread the word. It’s a powerful way to “Search outside the box”, as Google would say.

GG

Smart Delta Reports – How To Automate Exporting, Filtering, and Comparing Google Search Data Across Timeframes Via The Search Console API and Analytics Edge

April 12, 2021 By Glenn Gabe Leave a Comment

How to automate a delta report via Analytics Edge in Excel.

In 2013, I wrote a post explaining how to create what I called a Panda Report, which enabled you to identify landing pages seeing the biggest drop during a major algorithm update. The post explained how to do this based on Google Analytics data, but you can definitely do the same thing with GSC data (and with queries in addition to landing pages).

Well, it’s 2021, the process I use has been enhanced, and I wanted to publish a new post explaining how to automate the process using Analytics Edge. First, since medieval Panda is now missing in the SEO trees, the report needed a new name. For the past several years, I’ve simply called it a Delta Report. That fits much better since you can use this approach to identify the change in impressions, clicks, or rankings based on any event impacting Search (like a broad core update, a site migration, website redesign, or any other situation causing volatility). By identifying the landing pages and/or queries seeing the biggest drop, you can often find glaring issues. It’s a great way to start digging into the data after a big drop or surge in rankings and traffic.

And beyond the name change, there are some great ways to bulk export data via the Search Console API now. Since the GSC UI limits exports to just one thousand rows of data per report, using the Search Console API is critically important for exporting all of your data. For example, I often use the API to mass-export landing pages and queries from GSC (going well beyond the one thousand row limit).

A Delta Report is a Panda Report on Steroids – The Power of Analytics Edge and APIs
I have covered Analytics Edge a number of times before in blog posts about exporting data. It’s an add-on for Microsoft Excel that quickly and efficiently enables you to bulk export data via the Search Console API, Google Analytics API, and more. But that’s not all you can do with Analytics Edge. Beyond just the export, you can create macros that filter and organize the data to create advanced reports (so you can export, compare, filter, etc. and all in one shot).

For our purposes, that means exporting all queries or landing pages, comparing the data based on timeframe, filtering based on your site structure, important query types, etc., and then writing those exports to their own worksheets for further analysis. And this is all done in one shot based on the macro you create (build once, use often).

Excited? Below, I’ll walk you through the process of creating the macro via Analytics Edge. And while you go through this tutorial, you’ll probably think of 100 other things you can use Analytics Edge for while working with data. It’s basically a Swiss Army Knife for working with APIs.

How to export GSC data via the Search Console API, compare data across timeframes, filter the data by page or query type, and create separate worksheets, all in one shot:
First, there are some requirements. Although Analytics Edge isn’t free, it’s extremely cost-effective. The core add-in costs $99 per year and the GSC connector costs $50 per year. Also, the good news is that there is a 30-day free trial so you can walk through this tutorial and use the process for 30 days to see how it works for you.

So, for $150 per year, you can use Analytics Edge to your heart’s delight. If you are helping larger sites where the API is necessary to export all of your data, then Analytics Edge is a great way to go, and it definitely won’t break the bank.

How To Create A Delta Report: Step-by-step instructions

1. Download and Install Analytics Edge (Core Add-in):
You can download and run the Analytics Edge installer to quickly install the add-in. After installing the add-in, click the license button and accept the Terms of Use. Once you do, a 30-day free trial will start for the core add-in.

2. Install the GSC Connector from within Excel:
Now that the Core Add-in is installed, you need to add the GSC connector so you can work with the Search Console API. It’s very easy to install the connectors available in Analytics Edge. Simply click the License button in the Analytics Edge menu and then click the dropdown to add a new connector. Select Google Search and then click Add. Then click Install. Once the connector is installed, a 30-day trial will begin for that connector.

3. Connect Your Google Account:
In order to export data from your GSC properties, you first need to connect your Google Account associated with those properties. Once you set this up, you will not need to do this over and over. And you can add multiple Google Accounts if you have access to GSC properties across various accounts. Click the Google Search dropdown in the Analytics Edge menu and select Accounts. Click Add Account and walk through the process of quickly connecting your Google account. Once you do, you’ll be able to use the API to connect to any property you have access to.

4. Create Your Macro – Exporting All Landing Pages or Queries and Comparing Data Across Timeframes:
Let’s start creating our macro by exporting all landing pages and comparing data across timeframes. In a real-world situation, you would compare the timeframe after a major event (like a broad core update) to the previous timeframe to see the changes per landing page or query. But for this tutorial, we’ll keep it simple. Let’s just pull all landing pages for the last 28 days and compare to the previous timeframe. Once you get the hang of this, you can customize the report for each situation you encounter. Note, if you ever lose the Macro window, just click “Task Pane” in the Analytics Edge menu in Excel. It will show back up on the right side of the spreadsheet. Let’s start creating our macro. Go ahead and click Analytics Edge in the main menu, then Google Search, and then Search Analytics. Name your macro DeltaReport (or whatever you want).

5. Choose The Account and GSC property:
Select the Google account you want to use and then select the GSC property in the site list.

6. Select Fields To Export:
In the available dimensions and metrics list, select page and click “Add” to export all landing pages from Google organic Web Search. Leave the selected metrics as-is (with clicks, impressions, ctr, and position all selected).

7. Leave Filters Tab As-Is, But Review The Settings:
For this tutorial, we’ll leave the filters tab as-is, but note the options you have here while exporting data from GSC. You can filter by page, query, country, device type, search type, and search appearance. You’ll notice the default search type is Web Search. That’s what we want for this specific report, so keep the default settings.

8. Select A Date Range – Comparing Data Across Timeframes Made Easy:
Depending on your situation, select the appropriate timeframe for exporting data. For this tutorial, let’s pull the last 28 days of data and compare to the previous timeframe. Click the Dates tab and simply use the dropdown to select Last 28 Days. To compare timeframes, make sure to select the checkbox for “Compare to” and select a timeframe to compare with. To keep things simple, we’ll just select “Previous period”.

9. Sort By Clicks Or Impressions:
Under the Sort/Count tab, use the dropdown to select a metric to sort the data by. I typically choose clicks in descending order. Make sure to click the button labeled “Descending” to apply the sort preference.

10. Run The Query!
Click OK in the bottom right corner of the wizard to run the query. Depending on how much data needs to be exported, it can take a few seconds (or longer). Once the query has completed, you will see the results highlighted in green. Note, this does NOT show the full results from the export. Analytics Edge just shows a sample of the results and is waiting for more input from you (either to write the full data to a worksheet now or to use the built-in functions to create more advanced reports).

11. Set The Table Name:
Since we’ll be filtering the data we just exported multiple times (by page type), we need to set the table name so we can come back to the full data in future steps. To do this, click the Table dropdown in the Analytics Edge menu and select Table Name. Set the table name to something like “allpages” and click OK. Again, we’ll need this in the future.

12. Write To Worksheet:
Let’s complete the export by writing the data to a new worksheet. In order to do this, click the File dropdown in the Analytics Edge menu and then select Write to Worksheet. Name your worksheet something like “Landing Pages All Data” and then click OK. Analytics Edge will create a new worksheet containing the full export from GSC. Just click the new worksheet to view all of the data. You’ll notice all of the landing pages were exported with columns showing the difference in clicks, impressions, CTR, and position based on comparing the last 28 days to the previous timeframe. Awesome, right? But we’re not done yet. Our macro will be smarter than that. :)

13. Start Filtering Your Data:
Our goal is to create separate worksheets by page type so you can easily analyze each one separately. To keep things simple, let’s say we wanted to break out category pages (/category/), product pages (/products/), and blog posts (/blog/) so we could analyze them separately. Let’s start with category pages. Click the Table dropdown in the Analytics Edge menu and select “Filter”. This menu will enable you to filter the data by any column in the active table. The active table now is “allpages”, which we set up in step 11. Once you click “Filter in the menu”, you can set the filter rules. The column should say “A page”, which will enable you to filter by the column in our active table titled “page”. For Criteria, you have several helpful options, including regex. Yes, you can use regex here if needed, which is awesome. To filter by category pages which contain /category/ in the url, select “Contains” and then enter /category/ in the Value text box. Then click the Add button. Note, you can combine rules here if you want to create more complex filtering options. Click OK to filter the active table. You will see the results again highlighted in green. We’ll write the filtered data to a worksheet in the next step.

14. Write The Filtered Data To A Worksheet:
Just like we did before, let’s write the filtered category data to a new worksheet. Click the File dropdown in the Analytics Edge menu and select “Write Worksheet”. Then name the new worksheet “Landing Pages Category” and click OK. A new worksheet will be created with all of the category page data. At this point, you should have two worksheets, one containing all landing page data and another just containing category page data.

15. Switch The Table Back In Order To Filter Again:
Now we want to filter the full data again for product pages, which contain /product/ in the url. In order to do that, we need to switch the active table back to “allpages”, which contains all of our exported data and not just the filtered category data. If we don’t switch the table name again, then Analytics Edge will use the current active table, which is the category page data. In order to switch the table, click the Table dropdown in the Analytics Edge menu and click Table Name. Click the second radio button to switch to a previously named table and select “allpages”. Now that becomes the active table and we can filter it again.

16. Filter Product Pages:
We’ll use the same approach that we did when filtering the category pages, but this time, we’ll filter by urls containing /products/. After switching the table name, select Table again in the Analytics Edge menu and then Filter. Now enter /products/ in the value field for page. Then click OK. The data will now be filtered by any url with /products/ in it.

17. Write Filtered Data To Worksheet:
Next, we need to write the product filtered data to a new worksheet. Click the File dropdown in the Analytics Edge menu and select “Write Worksheet”. Name the worksheet “Landing Pages Products” and click OK. You will now have a new worksheet with the filtered data. And now you should have three worksheets containing landing page data (full data, category pages, and product pages).

18. Rinse and Repeat For Blog URLs:
Use the same approach to export all data filtered by blog urls (containing /blog/ in the url). First, switch the table name back to “allpages” (see step 14 for how to do this). Then filter the data by any url containing /blog/, and then write to a new worksheet called “Landing Pages Blog”. When you’re done, you should have four worksheets in total with three that contain filtered data (one for category urls, one for product urls, and one for blog urls). And Analytics Edge already took care of comparing data across timeframes and provided difference columns in the worksheets.

Congratulations! You have exported all of your landing pages from GSC, compared data across timeframes, filtered by page type, and then created specific worksheets containing the filtered data. Oh, and now you have a macro using Analytics Edge that you can reuse whenever you want to accomplish a similar task in the future. Just reopen the spreadsheet, save a new file, edit the macro to change the settings like GSC property, click “Refresh All” in the upper left corner of the Analytics Edge menu, and boom, you’re good to go. Time is valuable and this can save you a lot of it in the future…

Beyond The Delta Report: More Functionality = More Advanced Reporting
As I mentioned earlier, Analytics Edge comes with a ton of functionality built-in. You can create advanced reporting by using the various functions available in Analytics Edge when working with data exported from GSC, Google Analytics, and more. So, if you’re feeling ambitious, here are some other things you can try using Analytics Edge and the GSC Connector:

Run the same type of report, but for queries instead of landing pages. Then you can analyze drops or surges by query type instead of page type.
You can segment by search type to analyze drops and surges for Image Search, Video Search, or the News tab.
You can segment by search feature (like AMP, how-to, FAQs, Q&A, reviews, recipes, etc.) Note, you can follow my tutorial for exporting data by search appearance to learn more about that process.
And make sure to review all of the functions available in the Analytics Edge menu within the Multiple, Table, and Column dropdowns. For example, you can filter, group, pivot, sort, append, combine, compare, convert, split, and more. Again, Analytics Edge is like a Swiss Army Knife for APIs.

Summary – Automated Delta Reports are Panda Reports on Steroids
It’s always smart to analyze the top landing pages and/or queries when a site sees a big drop or surge in rankings and traffic from Google (due to an algorithm update, site migration, website redesign, etc.) Since the Performance reporting in the GSC UI limits exports by 1K rows, using a tool like Analytics Edge can help you quickly and efficiently export all of your data via the Search Console API.

In addition, Analytics Edge comes with a number of functions for filtering and working with your data to create advanced reports (including comparing data by timeframe). By following this tutorial, you can create a template for quickly exporting data, comparing data across timeframes, filtering by page or query type, and then writing the results to separate worksheets for further analysis. Once you get the hang of Analytics Edge, the sky’s the limit. I think you’ll dig it.

GG

Exit The Black Hole Of Web Story Tracking – How To Track User Progress In Web Stories Via Event Tracking In Google Analytics

November 2, 2020 By Glenn Gabe Leave a Comment

Google’s Web Stories, previously called AMP Stories, can provide an immersive AMP experience across both desktop and mobile. Google has been pushing them hard recently and stories can rank in Search, Google Images, and in Google Discover. On that front, Google recently rolled out a Web Story carousel in Discover, which can definitely attract a lot of eyeballs in the Discover feed. And those eyeballs can translate into a lot of traffic for publishers.

I’ve covered Web Stories heavily over the past year or so and I’ve written a blog post covering a number of tips for building your own stories. I have also developed several of my own Web Stories covering Google’s Disqus indexing bug and the upcoming Page Experience Signal.

Building those stories by hand was a great way to learn the ins and outs of developing a story, understanding the functionality available to creators, the limitations of stories, and how to best go through the life cycle of developing a story. As I explained in my post covering various tips, it’s definitely a process. Planning, creativity, and some technical know-how go a long way in developing an engaging and powerful Web Story.

From a feedback perspective, analytics can help creators understand how well their story is being received, if users are engaged, and how far they are progressing through a story. Unfortunately, that has been challenging to understand and accomplish for many publishers starting off with Web Stories. And that situation has led me to research a better way to track stories via Google Analytics. That’s what I’ll be covering in this post. By the end, you’ll be tracking Web Stories in a more powerful and granular way. I think you’ll dig it.

Analytics for Web Stories – Confusing For Many Creators
From the start, it seemed like analytics took a back seat for stories. There wasn’t great documentation about how to add analytics tracking and the WordPress plugin originally didn’t even have the option for including tracking codes. That changed recently, which was great to see, but questions still remained about how to best track Web Stories. For example, can you use Google Tag Manager, can you add advanced tracking to understand more about how users are engaging with your story, can you track specific elements in your story, etc.?

Basic page-level tracking in Web Stories.

After looking at basic metrics for my stories in Google Analytics (yawn), I went on a mission to enhance my story tracking setup. Unfortunately, there’s still not a one-stop resource from Google for tracking Web Stories (hint-hint Paul Bakaus), but I was able to dig into various documents and articles and figure out a pretty cool solution that’s easy to set up. I’ll provide that setup below so you can start tracking your own stories in a more powerful and granular way.

Tracking User Progress Through A Web Story: A Simple Goal
If you just add a basic tracking code to your story, you will at least know how many people are viewing the story and gain basic metrics for the page (just like any other page in Google Analytics). But that doesn’t really do Web Stories justice…

Web Stories are a unique combination of pages within a story. In other words, Web Stories string together multiple pages, which make up the larger story. Users can click back and forth to view each page within the story. You can also automatically advance the user to the next page after a specific amount of time. And once a user completes a story, they are presented with a “bookend”, which is a final page that contains information selected by the creator.

With a basic tracking setup, Web Stories are like a black hole. People enter, and you have no idea what’s going on within the story. For example, how many pages have they viewed, how far are users progressing through the story, did they reach the bookend, how long did it take to get to the end, etc.?

Wouldn’t it be awesome to be able to track that information??

The good news is that you can, and it’s pretty easy to set up. Below, I’ll cover how to add the necessary tracking to your Web Stories so you can gain more information about how users are engaging with your stories. And beyond just setting up this level of tracking, I wanted to provide more information about how events and triggers work in stories so you can start testing your own advanced tracking setup. Let’s jump in.

Web Story Tracking: A Top-level View of What We Are Trying To Accomplish
Before I cover the tracking framework you can utilize today in order to better track your Web Stories, let’s cover the basic bullet points of what we are trying to achieve. Here is what we want to achieve:

Track user progress through each Web Story you have published. i.e. Track each page within the story to understand how far users are progressing.
Document the Web Story title and organize each page within the story so they can be tracked properly.
Track when users reach the final page in your Web Story so you can identify how many users actually reach the end.
Track when users enter your bookend, which is a special page at the end of your Web Story that contains social sharing and related links. It’s just another way to understand when users have reached the final part of your story.

For example, wouldn’t it be incredible to see the following? That’s a sample Web Story and data for each page within the story. Yep, this is what we want… let’s go get it:

Event reporting in Google Analytics for Web Stories.

The Inner Workings: Events, Triggers, and Variables
Every Web Story issues events as a user progresses through a story. For example, when a user progresses from one page to another within a story, the “story-page-visible” trigger fires every time a new page is loaded. You can capture an event like that and report it in Google Analytics using event tracking.

When sending those events to Google Analytics from within your story, you can provide the typical event parameters like event_action, event_category, and event_label so you can track your Web Story data in your GA reporting.

List of Web Story Triggers and Variables:
There are several triggers you can capture and a list of them can found on github for AMP Project/AMP HTML. In addition, you can view the variables available to you via AMP by checking out the AMP HTML Variable Substitutions page. Between the two documents, you can learn how to combine triggers and variables to set up advanced tracking.

A Template From The AMP Project!
During my research, I was excited to see that the AMP blog published a post about tracking Web Stories and it contained a skeleton structure for advanced tracking! For example, the post listed a code snippet for firing an event every time a user progresses from one page to another within a web story (to track user progress). We could use this snippet, and expand on it, to customize our tracking.

Here is an image from the AMP project’s blog post about tracking user progress. Again, this is exactly what we are looking to do.

By using the right triggers and variables and then firing events from our Web Story, we can get a much stronger picture of user engagement. Below, I’ll provide the triggers and events we’ll use and then I’ll provide the final code later in the post.

Note, there are three triggers we’ll be capturing in our Web Story and we’ll fire an event when those triggers are captured.

Trigger: story-page-visible. When each new page in the story loads, story-page-visible fires. When that fires, you will send an event to Google Analytics with the following variables.
event_name: You can name this whatever you want. Event tracking in Google Analytics focuses on the following three fields.
event_action: Name this something descriptive. For this example, we’ll use “story-progress” which is what the original blog post used covering this approach.
event_category: For this field, I’m going to use a variable for Web Stories, which is the title of Web Story. The variable is ${title}, which is what’s present in your title tag. I linked to the variables available to you earlier in this post.
event_label: For the final field, we’ll use both the page index value (page number) and ID for the page within the Web Story (which is the descriptive name for the page you provide in your story). This will enable us to see how many times a specific page within the Web Story is loaded by users. The variables are ${storyPageIndex} and ${storyPageID} and you can combine the two in your code. I added “Page: ${storyPageIndex} ID: ${storyPageID}” to combine both in your event reporting. It makes it easier to see the page number and then the ID associated with that page. BTW, thank you to Bernie Torras who pinged me on Twitter about storyPageIndex, which is a great way to capture the page number within your story.

Next, we want to know when users visit the final page of each Web Story. That can help us understand how many people are actually reaching the end. To accomplish that, we can add another trigger:

Trigger: story-last-page-visible. Note, this is not the bookend. Instead, this is the last page in your story before the bookend is displayed. Story-last-page-visible fires when a user reaches that final page in your story before the bookend.
event_name: You can name this whatever you want. Just like earlier, the reporting in Google Analytics focuses on the following fields.
event_action: Name this something descriptive. For this example, we’ll use “story-complete” since the original blog post covering this tracking framework used that action name.
event_category: Make sure to use the same event_category for this trigger as you did earlier to keep the various triggers organized by Web Story. The variable is ${title}. Then you can drill into a specific story in Google Analytics and view the actions and labels associated with that one story.

And finally, let’s add one more trigger to understand when users reach the bookend in your Web Story, which is a special page at the end that contains social sharing and related links. It’s just another way to understand that users made it to the very end of your Web Story. You’ll need to add one more section of code to your tracking script:

Trigger: story-bookend-enter
event_name: You can name this whatever you want. As I mentioned earlier, the reporting in Google Analytics focuses on the following fields.
event_action: You can also name this whatever you want. For this example, let’s use story-bookend-enter.
event_category: Like earlier, I’m going to use a variable for Web Stories, which is the title of Web Story. The variable is ${title}. Remember to keep the category consistent with each trigger so you can view all events within a single web story in your reporting.

By adding this setup, the event tracking reporting in Google Analytics will enable you to drill into specific stories, see the number of “pageviews” for each page within a story, know how many users are reaching the final page in a story, and then how many are viewing the story bookend. It’s a much stronger setup than just seeing a single pageview for your Web Story (AKA, the black hole of Web Stories).

Here is the final code based on what I mapped out above. Make sure you replace the placeholder GA account ID with your own:

<amp-analytics type="gtag" data-credentials="include">
  <script type="application/json">
	{
	  "vars": {
		"gtag_id": "UA-XXXXXX-X",
		"config": {
		  "UA-XXXXXX-X": {
			"groups": "default"
		  }
		}
	  },
	  "triggers": {
		"storyProgress": {
		  "on": "story-page-visible",
		  "vars": {
			"event_name": "custom",
			"event_action": "story_progress",
			"event_category": "${title}",
			"event_label": "Page: ${storyPageIndex} ID: ${storyPageId}",
			"send_to": ["UA-XXXXXX-X"]
		  }
		},
		"storyEnd": {
		  "on": "story-last-page-visible",
		  "vars": {
			"event_name": "custom",
			"event_action": "story_complete",
			"event_category": "${title}",
			"event_label": "${totalEngagedTime}",
			"send_to": ["UA-XXXXXX-X"]
		  }
		},
		"storyBookendStart": {
		  "on": "story-bookend-enter",
		  "vars": {
			"event_name": "custom",
			"event_action": "story_bookend_enter",
			"event_category": "${title}",
			"send_to": ["UA-XXXXXX-X"]
		  }
		}
	  }
	}
  </script>
</amp-analytics>

How To Add Your GA Tracking Script To A Web Story:
Once you have your tracking script ready, you need to add that to your Web Story code. I’ve been hand-coding my stories so it’s easy to have control over where the amp analytics tag is placed. In my stories, I place the amp analytics tag after the final page in my story, but before the bookend tag and the closing <amp-story> tag. If you place the amp analytics tag outside of your <amp-story> tag, the Web Story will not be valid. You can see the placement of my amp analytics tag in the screenshot below.

Amp analytics placement in Web Story code.

Make sure your amp-analytics tag is placed before the closing amp-story tag.

Placing amp analytics tag before bookend and closing amp story tag.

A Note About The Web Stories WordPress Plugin:
Again, I have been hand-coding my stories and haven’t dug too much into the WordPress plugin. I’ve heard good things about it, but I really wanted to learn the ins and outs of building a story, so I stuck with hand-coding my stories.

The WordPress plugin finally added the ability to easily include your Google Analytics tracking ID, but it doesn’t look like you can add advanced-level tracking easily (like what I’m mapping out in this post). I’ll reach out to the Web Story team to see if they will add the ability to accomplish this in the future, but for now I think you’ll be limited to the basic tracking I mentioned earlier.

{Update: WordPress Plugin Automatically Firing Events}
I have very good news for you if you are using the Web Stories WordPress plugin. Brodie Clark pinged me today after going through my post. He is using the Web Stories plugin, checked the Events reporting in Google Analytics, and noticed the plugin is automatically firing those events! That’s amazing news for any plugin users!

Again, I’ve been hand-coding my stories so I haven’t played around too much with the plugin. But that’s outstanding news, since plugin users can view user progress and a host of other events being fired within their stories.

Once you add your GA tracking ID, it seems the plugin is automatically capturing the data and firing events:

Adding a Google Analytics tracking ID to the WordPress Web Story plugin.

Here are the triggers being captured based on what Brodie sent me:

WordPress Web Story Plugin automatically firing events.

And here is what it looks like once you click into story_progress. The plugin is using storyPageIndex versus storyPageID so you can see the page number in the reporting. I’m thinking about combining the two actually.

Tracking user progress through Web Stories via the WordPress plugin.

How To Test Your Tracking Via Google Analytics Real-time Reporting
The easiest way to test your new tracking setup is to upload your story to your site and view real-time reporting in Google Analytics. There’s a tab for Events, where you can see all of the events being triggered. Just visit your story and look for the various events, actions, and labels.

Viewing real-time reporting in Google Analytics for Web Story events.

Viewing Web Story Tracking In Google Analytics:
Once your story is live that contains your new tracking setup, and users are going through your story, you can check the Events reporting within the Behavior tab in Google Analytics to view all of the events that have been captured. This is where the naming convention we used comes in handy. When you click “Top Events”, you will see the event categories listed. We used the story title as the category, so you will see a list of all stories where events were captured.

When you click into a story, you will see each action that was captured (each trigger that was captured as an event).

Viewing Web Story triggers in the Events reporting in Google Analytics.

And by clicking an action, you can see the labels associated with that action. For example, story_progress enables you to see the list of pages that users viewed within your story and how many events were triggered for each page (helping you understand how far users are progressing through each story).

Viewing user progress through a Web Story in Google Analytics.

And there you have it! You can now track your Web Stories in a more powerful and granular way. It’s not perfect, but much stronger than the “black hole” approach of just basic page-level metrics. And remember, you can totally expand on this setup by adding more triggers and using the variables available to you.

Summary – Creep out of the black hole of Web Story tracking.
I hope you are excited to add stronger tracking to your Web Stories. As I documented in this post, you can creep out of the black hole of story tracking and analyze user progress through your story. By doing so, you can better understand user engagement and then refine your stories to increase engagement and user happiness.

So don’t settle for black hole reporting. With a basic level of understanding of event tracking, triggers, and variables, you can set up some very interesting tracking scenarios. Good luck.

GG

Web Stories Powered by AMP – 12 Tips and Recommendations For Creating Your First Story

July 15, 2020 By Glenn Gabe Leave a Comment

I’ve been following the progression of Web Stories (formerly called AMP stories) since 2018 when the developer preview launched, and they have been hard to ignore recently. Google has been pushing the Story format pretty hard over the past year and I’ve seen stories show up more and more both in Search and in Discover.

If you aren’t familiar with Web Stories, they are immersive AMP experiences that let publishers cover a topic over multiple pages or screens. It’s similar to the stories format you’re familiar with across social networks like Instagram, Snapchat, and Facebook.

Here are screenshots of the Web Story I created. The first image is the story on desktop and the second image shows the story on mobile:

From a visibility standpoint, Web Stories can rank just like any other web pages and you will also get a nifty story icon in the mobile search results. I’ll cover more about the ranking effect of stories later in the post.

Jumping in and building my first Web Story, powered by AMP:
Based on Google’s recent focus on Web Stories, I decided to learn more about the format and publish one of my own. So, last week I chose a topic I had researched heavily (Google’s Disqus indexing bug) and dove in head-first. I published that story and shared it across social media accounts. It definitely piqued the curiosity of many SEOs and ended up driving quite a bit of traffic (it still is actually). More about that soon.

If you’re interested in seeing what a Web Story looks like now, you can check out my story about the Disqus indexing problem. If you’re already familiar with how Web Stories work, then you can continue below.

After developing and publishing the story, there were some important points, tips, and recommendations I thought could help others looking to get involved with Web Stories. So I compiled a list of 12 tips and recommendations in this post.

The information below spans a number of topics from creative strategy to technical execution to tracking to Search visibility. I do believe we’ll start seeing more and more Web Stories across surfaces and I hope my tips are helpful as you start to explore stories for your own projects!

Web Stories: 12 Tips for building your first story.

1. Story Creation: It’s a process…
When I sat down to map out my first Web Story, it was clear it wouldn’t be a quick process. It reminded me of developing multimedia applications, or a video production, since there was a lot involved during the planning stages. For example, storyboarding the various screens, mapping out visual assets that would be needed, determining audio and video components that would support the story, and more.

I love working on that type of project (based on heavily working in that niche earlier in my career), but it’s important to understand that building a Web Story is not a ten-minute project. It’s a process that will take some time if you’re going to do it right.

Planning is critically important or you can end up spending enormous amounts of time on areas that aren’t impactful. Topic-wise, my recommendation is to cover a very specific topic with each story (and one you are extremely familiar with).

2. Storyboard First: Don’t skip this critically important step.
I mentioned earlier that a storyboard was necessary. If you haven’t storyboarded a video or multimedia application, it’s essentially a plan of what will be covered step-by-step (or page by page for Web Stories). That includes the copy, visuals, animation, audio, and video for each page in the story.

Once you map out a solid storyboard, you can start designing and developing based on that plan. Having a strong storyboard can make it much easier to execute than “riffing” through each page (designing, writing, and building on the fly).

When building a storyboard, you can sketch out the screens by hand or use software to help you map out each page in your story. You can even use PowerPoint or Google Slides to storyboard your Web Story if you want. It’s not about the technology, it’s more about having each page planned before digging in. I find sketching out the screens works well for me.

Here is what a storyboard looks like. And note, my sketches are definitely not as good as what you are seeing in the photo! It’s more about mapping out your production and not being an amazing artist. :)

BTW, Masterclass has a blog post featuring Jodi Foster that covers storyboards (for video). You can check that out for more information and tips about creating them.

3. Photoshop is your friend. No… it’s your core weapon in the game of Web Stories.
The visual nature of Web Stories means you’ll need killer visuals. And that typically means you’ll be working in Photoshop heavily (or some type of image editing application). While developing my story, I found myself combining, masking, layering, and adjusting images to get the right visuals.

In Web Stories, you can use background images and then layer other images (with transparency if needed). You can also use animated gifs to provide more effect. Regardless, you’ll be working with images heavily.

The core point is that you should be comfortable editing images in an application like Photoshop. It will be your best friend throughout the process of building your story. And it can make a huge difference in the impact that your story has with users.

4. Multimedia for supporting your Web Story, including video, audio, and animation.
Web Stories provide an immersive AMP experience and support video, audio, and animation. Multimedia elements like this can add a powerful component to your stories that enable users to experience your topic on another level. You can check the AMP documentation for the various AMP components that are supported.

But, there’s a fine balance between providing supporting multimedia components and overwhelming your users with unnecessary distractions. I recommend testing various multimedia assets locally and in your staging environment. Have other people go through your story while you’re developing it. You might find certain elements are over-the-top, while others really pack an exciting punch.

Remember, multimedia should support your story and not distract users from the story. In my first story, I added a subtle video of typing a comment in Disqus (that questions whether the comment will be indexed):

5. Know Your (HTML) Tags
Web Stories (like other AMP urls) support a subset of html tags. This is important to understand as you plan and build your story. You can review those tags, and more, in the AMP html specification in the developer documentation. Also, some html tags should be replaced with specific amp tags (like image, video, audio, etc.)

Also, you can style your Web Story elements via CSS (up to a 75K limit for your CSS, whether the styles are provided inline or via linked stylesheets).

And from a linking standpoint, I’ve received a lot of questions about adding links to external content from within a story. Yes, you can definitely do that and I included two links in my first story to supporting content.

5a. Deep-linking to specific pages in your Web Story is possible.
Since a Web Story is a collection of pages, there are times you might want to drive users to a specific page in that story. In other words, deep link users to page 5 in your story. Saijo George just pinged me about finding deep linking in the documentation. It’s called Branching and enables you to add a hash to a url and drive users to a specific page based on that page’s ID.

It’s very easy to implement and uses the following format:
https://www.domain.com/story-url.html#page=<page-id>
Just replace <page-id> with the actual page ID you are using in your Web Story and the link will drive users directly to that deeper page.

For example, here is a link that will take you to a deeper page in my Web Story about the Page Experience Signal (the page about speed).

6. Story Execution: Code first, use tools later.
There are several story creation tools on the market, but I recommend hand coding your first Web Story. By coding your story, you can learn a lot about how Web Stories work, the code running each story, how the setup works, and more. This will also help you debug stories in the future that aren’t behaving correctly in production.

After you learn more about how Stories are actually coded, you might check out various story builders. I haven’t tried many third-party tools for Web Stories yet, but there is an official WordPress plugin in beta that looks pretty cool. The AMP team announced that a few weeks ago. If you’re brave, you can install it now and play around. That said, I still recommending hand coding your first Web Story! :)

7. Web Stories Are Device Agnostic: They work on both desktop and mobile.
Since Stories are AMP-based, many people think they are just for mobile. That’s not true. Web Stories run on desktop as well! You can upload Stories to your server just like any other webpage and they can be accessed directly by users and by Google.

You will definitely want to test out your Web Story across both desktop and mobile to make sure everything looks good and works properly. You can’t guarantee that users will just be arriving via mobile, so thoroughly test your story across browsers, operating systems, and devices.

Here is a screenshot of my Disqus Web Story running on desktop:

8. Speed: Web Stories are served from the AMP cache.
Since Stories are AMP-based, you can leverage the AMP cache for lightning-fast delivery. As long as they are valid AMP urls, Google can add your Story to the AMP cache. Once it’s cached, that version of your story will be served via the AMP cache in the mobile search results.

Google’s AMP cache enables your AMP urls and Stories to load near-instantly (an important benefit of running AMP).

9. Tracking Stories: Don’t forget analytics!
You will definitely want to track your Web Stories, so make sure to include the necessary tracking scripts. To start, I would focus on just getting basic Google Analytics tracking implemented and then you can expand from there (to include advanced tracking throughout your Web Story).

For example, I wrote a post explaining how to track user progress through your Web Stories, how to know if users are completing the story, etc. That post covers both hand-coding stories and using the Web Stories WordPress plugin.

Note, I definitely ran into some initial challenges with getting GA tracking to work, but ultimately did get it to work… Also, I used Google Tag Manager and it was a little tricky to set up. But again, it is tracking well now (at least basic tracking). I plan to expand that soon.

10. Rankings: Can Web Stories rank? Yes, they can, and across surfaces.
Over the past year, I’ve seen Web Stories show up more and more in the search results. Also, Google can display a Visual Stories carousel in the search results. So yes, Web Stories can rank.

And when your stories rank, your listing receives an image thumbnail in the mobile SERPs, along with a nifty Web Story icon. Both can help your story gain attention and can help drive stronger click through rates from the mobile SERPs.

Here is my web story ranking in the desktop search results and you can check previous screenshots in this post to see it ranking on mobile.

In Google Search Console (GSC), you can track stories just like any other urls in the performance reporting. You can see queries that users searched for that yielded your story in the SERPs, and you can see impressions, clicks, position, and click through rate. Also, there is an AMP Story filter in GSC where you can isolate your Web Stories.

Also, Web Stories can show up in Google Discover and there is dedicated reporting for Discover in GSC. That’s a good segue to my next tip…

11. Web Stories in Google Discover: A hidden weapon for publishers (at least for now).
Over the past year, I have noticed more Web Stories showing up in Google Discover. Actually, I shared that on Twitter several times and explained it was a huge opportunity for publishers that are early adopters of the format. Here’s my tweet from February after seeing Web Stories show up in Discover:

Interested in Google Discover? Here's an opportunity that many aren't thinking about. I just saw an AMP story in my Discover feed. They can take up a lot of real estate… Def. caught my attention. It didn't show the typical Stories icon for some reason. Worth checking out: pic.twitter.com/lcABOEgLAr
— Glenn Gabe (@glenngabe) February 20, 2020

And here is what a Web Story looks like in the Discover feed. Notice the larger image in the feed (with a 3×4 aspect ratio):

Well, after publishing my own story, I think I was right. My Web Story has gained over 304K impressions since being published last week. So, Google is pushing out stories hard in the Discover feed (for sites that have earned their spot in the feed).

Although the story has driven over 800 clicks from Discover in the last week, the click through rate has been relatively low (compared to Discover stats across publishers I’m helping). I’m not sure if that’s the narrow focus of the story, how it looks in the feed, where it’s placed in the feed, etc. That’s tough to figure out since you can’t see exactly how others are seeing your story in their own Discover feed. For example, the story could be in a carousel of stories, stand-alone in the feed (which can yield larger images), it could be ranking lower in their feed, etc.

I’ll be testing out more stories soon to see how they perform over time. Regardless, if you’re a publisher looking to gain more Discover visibility, you should definitely check out Web Stories.

Note, Google just updated its help document for Google Discover and provided more information about how content appears in the feed. Kenichi Suzuki found that the other day and tweeted the update.

Google's Discover documentation now mentions E-A-T.

As Kenichi pointed out, Google now mentions expertise, authoritativeness, and trust (E-A-T) in that document. For example, “Our automated systems surface content in Discover from sites that have many individual pages that demonstrate expertise, authoritativeness and trustworthiness (E-A-T).” That’s important to understand for Discover (and for Search in general).

So again, if you’re eligible to show in Discover, and you have earned your spot in someone’s feed, then Web Stories can provide a powerful Discover listing. And it seems Google is pushing more stories in the Discover feed based on what I’ve seen over the past year.

In addition, Google recently began testing a Web Stories carousel in Discover. I haven’t seen that yet in my feed, but it shows that Google is experimenting heavily with stories in Discover. This is all important for publishers looking to gain more visibility.

12. Web Story Content Strategy
I could write an entire post on this topic, but I wanted to quickly bring it up now. When planning your Web Stories, it’s important to figure out your content strategy per story. There are several paths you can take. For example, will your Stories be stand-alone projects, will they be combined with another post, will you repurpose other articles into stories, will you be covering events as Web Stories, etc.?

On that note, Web Stories support live stories, which enable you to cover live events. It’s just an example of the various ways that Web Stories can be utilized.

The sky’s the limit creativity-wise, but that can also be overwhelming. I recommend testing out various approaches and see what works best for your situation. Experimentation is key and you might be surprised with what works best.

Summary: Web Stories, a new immersive format powered by AMP
If you are interested in testing the waters with Web Stories, then I hope the various tips and recommendations I provided were helpful. Again, Google seems to be pushing Web Stories hard and they can rank well in both Search and Discover.

In my opinion, it’s definitely worth testing out stories for your own site. But as I explained earlier, it’s not a ten-minute project… it’s definitely a process. I recommend taking a focused approach to building your first Web Story. Map it out, storyboard it, and hand code it. You never know, when it’s all said and done, you might have a good story to tell. :)

GG

Visualizing The SEO Engagement Trap – How To Use Behavior Flow In Google Analytics To View User Frustration [Case Study]

June 15, 2020 By Glenn Gabe Leave a Comment

When thinking about content quality, it’s incredibly important to meet or exceed user expectations based on query. If your content cannot do that, then users can end up extremely frustrated as they search Google, click through your listing in the search results, scan your page, and not find what they were looking for. And that can lead to all sorts of problems SEO-wise.

When you don’t meet or exceed user expectations, one possible result is a user jumping back to the search results to find another solution (low dwell time). That’s clearly not what you want, but beyond the jump back to the SERPs, there are also times users stay on the site and keep digging believing they can ultimately find what they were looking for. That’s a classic engagement trap where users can end up running around a site visiting page after page without finding what they were looking for.

From a broad core algorithm update standpoint, Google is not going to react well over time when sites frustrate users and cannot provide answers that meet or exceed user expectations. We’ve seen that time and time again when broad core ranking updates roll out. In addition, I’ve seen this for a very long time with major algorithm updates overall, including during medieval Panda days.

As I’ve said many times before while writing about major algorithm updates, “Hell hath no fury like a user scorned”. In other words, don’t frustrate your users or bad things can happen during major Google algorithm updates.

This sounds logical, but how you can show a site owner user frustration like I explained above? For example, real data showing that users are frustrated versus just providing your opinion. Well, I surfaced a great example recently and I’m going to share more about that below. It’s something you can do for your own site and you can accomplish this using a tool that’s freely available and right under your nose – Google Analytics.

Backing Up SEO Intuition With Data – Visualizing User Frustration
I’m helping a site now that has been negatively impacted by two broad core updates in a row. I started helping them in April after they reached out to me about being hit by the January 2020 Core Update. Then as I was auditing the site, and they were making changes, the site was hit a second time during the May 2020 Core Update.

Remember, recent changes will typically not be taken into account with broad core updates and the site was just in the beginning stages of implementing changes. You can read my latest post about the May 2020 Core Update to learn more about that point (and other important points that site owners should know about Google’s broad core updates).

During the audit, I surfaced a number of key problems and the site owner has been moving as quickly as possible to implement those changes. One of the issues I surfaced involved user frustration and not meeting expectations based on query.

The site had a number of pages that were ranking well for queries where users had a very specific intent (and I would go as far as saying it was an extremely strong intent). Unfortunately, the pages could not help users achieve that goal. They tangentially covered the topic, but couldn’t provide exactly what users were looking for.

And beyond that, the pages contained information and links that might lead some users to believe they could still find a solution deeper on the site. This could lead to the engagement trap situation I mentioned earlier where users end up digging and digging with no possible way to find gold.

To show the impact during a broad core update, here are two pages like this on the site and their respective drops during the January 2020 core update:

As I was auditing the site, I began to experience user frustration like I mentioned earlier… I was running in circles when I put myself in the shoes of a typical user. It was extremely frustrating… and although I could see many clicks leading to these pages, GSC alone couldn’t provide the full story. So I switched to Google Analytics and a feature that I believe is completely underutilized – Behavior Flow.

Behavior flow enables you to visualize the journey users take through your site based on a dimension you select as a starting point. For example, you can view the path through your site based on traffic source, medium, campaign, landing page, and more. I bolded landing page since that’s exactly what I’m going to show you below for the page type I covered earlier.

Here is what Behavior Flow reporting looks like in GA:

A quick note about sampling:
It’s important to know that Flow Visualization reports in Google Analytics are sampled. Behavior Flow is based on 100K sessions based on the selected timeframe. To get around sampling, you can always shorten the time range to get the number of sessions under the sampling threshold. Just keep this in mind while reviewing the reporting.

When “Engagement” Could Mean Frustration: How To Use Behavior Flow To Visualize Frustrated Users
During the engagement, I ran a traffic drop report (previously called Panda report) to surface the largest drops by landing page after the January and May core updates. Again, the site had a number of key problems across various page types that were problematic. One was the page type I explained earlier, which not only couldn’t meet or exceed user expectations, but it also had the potential to lead users to more pages thinking they could find a solution.

I checked Google Analytics for landing page metrics and noticed one of the problematic urls had a 65% standard bounce rate. That means 35% of users visited another page on the site (which accounts for nearly 20K users during the timeframe). I wanted to see where those users were visiting after the landing page. In other words, were they happy with their visit or were they banging their head against their monitor while endlessly roaming around the site in search for a solution?

So I jumped to Behavior Flow in Google Analytics and set my starting point as that landing page. And once I did, I immediately noticed a problem. And that’s pretty much what I thought I would see!

For this page, 65% dropped off after visiting the landing page during the timeframe I selected (pre-core update). That’s not surprising, but the 35% remaining on the site displayed a path of frustration that was hard to ignore.

The next step for almost all of the users, which is labeled the “first interaction” after the landing page, was to pages that seemed like they could provide a solution, but really couldn’t. So, the landing page couldn’t meet user expectations and then 35% of the users landing on that page ended up visiting another page that couldn’t meet expectations either. Not good, but we’re just getting started.

And then the second interaction was eye-opening. 68% of the users that clicked to a second page went back to the original page they visited from the search results! Yep, I was beginning to see user frustration in the visuals. They visited the landing page from the SERPs, couldn’t find what they were looking for, visited another page thinking they could find a solution, but couldn’t. So they went right back to the original landing page still looking for a solution!

But the fun doesn’t stop there. The third interaction reveals users visiting even more pages from that original landing page believing they could find a solution. 20% of the users visiting the original landing page were now three interactions into their visit, with no hope of finding a solution.

But we’re not done yet. I keep using the word “trap” in this post and the fourth interaction underscores why. To quickly recap, we have users landing on a page (mostly from the SERPs), visiting another page to find a solution, then jumping back to the original landing page, and then desperately visiting more pages to find a solution.

What do you think happened next??

Yep, they went back to the original landing page again! 14% of users were now four interactions into the site (but back at the original landing page). Ugh.

And if they haven’t had enough, some users were still jumping to other pages from the original landing page to find a solution. Oh, those poor people… :)

As you can imagine, this led to a horribly frustrating experience for those users. And over time, hundreds of thousands of users were going through this process. I’m not saying this is the sole reason the site got pummeled by two core updates (remember, there are “millions of baby algorithms” at play with core updates), but it sure doesn’t help matters.

Using behavior flow in Google Analytics enabled me to visualize the frustration that users were experiencing while entering specific landing pages (and most visitors were from Google organic). And that visualization can go a long way when explaining to site owners how certain things need to change on a site. I know this example did.

I’ll end this post with some final tips and recommendations based on going through the process of visualizing user frustration using Behavior Flow in Google Analytics. Again, the great thing is you can go through this process today, and it’s free.

Using Behavior Flow To Visualize Frustration: Tips and Recommendations

Identify high volume pages and dig into the data. Make sure you understand what’s going on user engagement-wise. Don’t assume all visits end with happy users.
You can also run a traffic drop report to identify the biggest drops to landing pages across the site based on a core update, and then dig into those pages.
Don’t just check a metric like standard bounce rate and make decisions. Dig deeper with other user engagement metrics and with additional functionality like Behavior Flow in Google Analytics.
Use specific landing pages as the starting point in Behavior Flow and visualize the journey through your site. This is how you can identify engagement traps like I covered in this post.
If you identify engagement traps, take action before Google takes action. Always try to meet or exceed user expectations based on query. Don’t wait until you drop based on a broad core update to fix user engagement problems, content quality, and more. Identify key problems with those pages and fix them as quickly as you can.
Track Behavior Flow over time for the pages you identify as engagement traps. You should see improvements in the data and through the visualizations in the reporting after you fix those problems.

Summary – “Hell hath no fury like a user scorned”
This case study demonstrated how you can back up SEO intuition by using Behavior Flow in Google Analytics. By using this underutilized feature in GA, you can view the journey users take through your site. And you can use a number of dimensions as the starting point, including landing page.

Behavior Flow can absolutely help you identify problematic situations and then effectively communicate that story to site owners (backed by data). And that can help drive change. Like I said earlier, the amazing part is that it’s freely available in Google Analytics. You can literally start checking this now. So fire up Google Analytics, find those engagement traps, and fix them soon. Take action before Google takes action.

GG