By Glenn Gabe
Google explained that comments count towards page quality. Having high quality comments can help, while having low quality comments can hurt.
Disqus comments are in the rendered html, but indexing Disqus comments has not been foolproof. Some pages had their comments indexed, while others did not.
Google Bug Confirmed: In June 2020, Google confirmed it was having problems rendering Disqus comments and explained a fix would be rolling out soon.
On June 20, 2020, the fix rolled out. Disqus comments were being indexed after being recrawled by Google. But unfortunately, that’s not the end of the story…
After heavily reviewing indexed Disqus comments, and requesting indexing again, some pages suddenly had comments deindexed. Was the bug back?? Not exactly…
Google’s Martin Splitt said third-party scripts can run into crawl rate issues. If those resources were flooded with requests, Google could time out and render the page without Disqus comments.
In summary, you cannot guarantee that Disqus comments will be indexed by Google. They could be indexed, and contribute to overall page quality, but then disappear after the next crawl (if third-party resources run into crawl rate issues).
As Google’s Martin Splitt said, “that’s the downside of external dependencies…” This is ultra-important for publishers to be aware of if they run Disqus for comments.